CO.HRMD.G. No.64/10070/19.01.00/2015-16 November
4, 2015
The Regional Director,
Principal
Chief General Manager/ Chief General Manager-In -Charge/ Chief General Manager/ General Manager
(Officer-in-Charge)/
Principal, Training Colleges
Reserve Bank of India
Dear Sir/Madam
MAFS- Bank's Dispensary Facilities for retired employees
Bank's retired employees who are members of MAFS are being
extended dispensary facilities as
per
instructions issued vide para 12 of Master Circular on MAFS 2015 (CO.HRMD.No.G
28/81/19.01.00/2015-16 dated
July 01, 2015). It has been brought to our notice by the
representatives of the
retired employees that the retirees are facing problems in consulting the BMO/BMCs, getting medicines, etc.
2. You
are advised to convene regular half yearly/quarterly meetings with the
representatives of
the retired employees associations to resolve
local issues like availability of medicines (as per list
of medicines approved by local drug
committee), issue of credit slips, services rendered by the
BMO/BMCs, etc.
3. In order to facilitate
retired employees to furnish their feedback/grievance etc. it has been decided to introduce suggestions/complaints register in
each full-fledged dispensary. Regular monitoring
of the same may be done to resolve the local issues, if any. For policy related
issues a reference may be made to central office.
4. It may be ensured that
basic facilities such as wheel chair, stretchers, etc. are readily available at the dispensaries. Arrangements may also be made to
display permanently phone numbers of ambulance services, which can be contacted
in case of emergencies.
5. The above instructions may please be brought to the
notice of all concerned.
Yours faithfully,
(Chandini
Moolchandani)
General Manager
