Bank's Dispensary Facilities for retired employees

CO.HRMD.G. No.64/10070/19.01.00/2015-16                                                November 4, 2015

The Regional Director,

Principal Chief General Manager/ Chief General Manager-In -Charge/ Chief General Manager/ General Manager (Officer-in-Charge)/

Principal, Training Colleges

Reserve Bank of India

Dear Sir/Madam

MAFS- Bank's Dispensary Facilities for retired employees

Bank's retired employees who are members of MAFS are being extended dispensary facilities as

per instructions issued vide para             12   of Master Circular on MAFS         2015    (CO.HRMD.No.G

28/81/19.01.00/2015-16       dated July      01,   2015). It has been brought to our notice by the

representatives of the retired employees that the retirees are facing problems in consulting the BMO/BMCs, getting medicines, etc.

2. You are advised to convene regular half yearly/quarterly meetings with the representatives of
the retired employees associations to resolve local issues like availability of medicines (as per list
of medicines approved by local drug committee), issue of credit slips, services rendered by the
BMO/BMCs, etc.

3. In order to facilitate retired employees to furnish their feedback/grievance etc. it has been decided to introduce suggestions/complaints register in each full-fledged dispensary. Regular monitoring of the same may be done to resolve the local issues, if any. For policy related issues a reference may be made to central office.

4. It may be ensured that basic facilities such as wheel chair, stretchers, etc. are readily available at the dispensaries. Arrangements may also be made to display permanently phone numbers of ambulance services, which can be contacted in case of emergencies.

5. The above instructions may please be brought to the notice of all concerned.

Yours faithfully,

 (Chandini Moolchandani)

General Manager